"I’ve been with BT for years and I’m worried about leaving"
You’re not leaving BT, you’re simply added GBL to your existing BT line. Everything else stays the same. You can continue to use BT services like 141, 1471, and BT answer 1571 and you will still receive a BT bill for your line rental.
"How can I be sure GBL will provide a reliable service?"
GBL's network partner is the only UK telecoms provider to be awarded ISO British standards accreditation. They have also been voted the Best Landline Provider in the UK (Communication News) and number one for customer service for the second time running (Oftel).
"Will I really save as much as you say?"
With our price promise you can be sure that you’re calls always remain lower than BT’s standard rates - or we’ll pay double the difference!
"Will I get a full breakdown of call charges?"
Yes, every month we’ll send you a fully itemised bill showing every call you’ve made, not just calls over 40p like BT.
WHAT KIND OF SERVICE DOES GBL
PROVIDE?
By signing up with GBL, the line holder authorises GBL to
order pre-selection from the local loop operator to which the client is
connected. Upon implementation, we will re-route all local, national,
international and fixed-to-mobile calls at the cheapest rate to the user.
WHAT IS CPS?
CPS (Carrier Pre-Selection) means that a customer can choose telecom services
from different phone companies by using their existing BT line. As a result,
they will pay less for their phone calls. Even if they currently have a BT line
and are already using services from other telecom companies, CPS may be a more
convenient and inexpensive way of doing this. CPS will also make the market for
other telecom services more competitive, which in turn, will help to cut prices
in the future.
By using the CPS voice service customers can dial:
· International destinations - calls to the Republic of Ireland and overseas to
fixed land lines or mobile phones;
· National calls; to fixed land lines or mobile phones;
· Local calls to fixed land lines or mobile phones;
· Special tariff calls (e.g. free-phone, local rate, national rate and premium
rate), personal numbers and paging.
WHO CAN SIGN UP WITH GBL?
We can connect customers with the following BT subscriptions:
. PSTN
. ISDN 2 and ISDN 30 (MSN – Multiple Subscriber Numbering)
. BT Standard, BT Highway, BT Together, BT Family and Friends, etc.
. BT Broadband
If however, you use BT’s “Light User Scheme” and similar lower-cost schemes such
as “In Contact” and In Contact – Plus”, you will not be able to use these and
CPS as they are not compatible. In order to take CPS you will have to first
cancel these schemes.
DO I COMMIT MYSELF TO SOMETHING BY SIGNING UP?
No. Customers are not obligated to us our service.
CAN I CANCEL MY SUBSCRIPTION WITH BT?
No. You have to keep your BT subscription because BT owns the access to the
network, i.e. the part of the network that starts from the telephone socket. It
also means that you continue paying your line rental to BT.
DOES IT COST ANYTHING TO SIGN UP FOR A PRESELECTED SERVICE?
No. It doesn’t cost anything extra to sign up for GBL’s CPS.
HOW DO I SIGN UP WITH GBL?
Log on to our website and select SIGN UP, otherwise you can call customer
services.
CAN I SIGN UP AS A PREFIX CUSTOMER?
No, GBL does not accept prefix customers; you can only become a
customer by having a BT line rental to qualify for our CPS.
HOW DO I KNOW THAT I HAVE BEEN REGISTERED FOR
THE PRESELECTED SERVICE AND WHEN CAN I START CALLING WITH GBL?
It only takes a few days to connect a customer to GBL. In the
meantime, after your sign up, you will receive communication from us welcoming you
to our services.
DO I KEEP MY
OWN PHONE NUMBER?
Yes, you keep your own phone number, when you apply to sign up for a CPS voice
service with an operator other than current provider.
WHAT HAPPENS IF B.T. CHANGES MY PHONE NUMBER?
If you do change your phone number, please contact us so we can ensure we move
the service to your new number.
WHAT DOES GBL CONSIDER AS A LOCAL CALL?
A local call is considered as any call within your dialling area code.
WHAT DOES IT COST?
The prices given in the price list are per minute, inclusive of VAT for every
call. Connections are all charged on a per-second basis, which means that for a
call lasting 1 min. 12 sec. will be billed for the exact time used, and not for
two minutes.
NB: We don’t have any fixed minimum fee or monthly subscription charges.
In other words, you only pay for the time the call lasts; there are no hidden
costs.
HOW DO I PAY FOR MY TELEPHONE SUBSCRIPTION?
BT will continue billing you for your line rental, and any Select Services or
Directory Enquiry calls made, as they are your line provider.
GBL will send you an itemised bill to your postal address each month for all CPS calls routed through their network. The
following payment methods are available: Direct debit, Cash, Cheque via Bank or Post Office using a Bank Giro Slip.
IS THERE A CONNECTION OR DISCONNECTION FEE?
No. Simply give us 48 hours notice.
WHAT IF I MOVE ADDRESS?
If you move please contact us again so we can make sure that your phone bill
will be sent to the correct address. If you change your phone number, please
contact us so we can ensure we move the service to your new number.
CAN I CONTINUE USING BT SELECT SERVICES?
You will be able to use the following services in the same way as beforehand:
· 1471 and call return
· BT Answer 1571
· Call diversion
· Caller display
· Reminder call
· Call waiting
· Ring back
· Number withheld (141).
WILL I BE ABLE TO TELEPHONE MY FRIENDS AND FAMILY
WHO ARE ON CABLE NETWORKS?
Yes, just dial the number as per normal.
IF I CHANGE TO GBL WILL THIS
AFFECT THE USE OF MY CURRENT INTERNET PROVIDER?
No, you will still be able to benefit from your current service provider, as
both GBL and the internet are compatible with each other. Each
company will bill you individually for the service rendered.
WHO DO I CONTACT WHEN I WISH TO DISCUSS MY
BILL OR ANY QUERY I MAY HAVE REGARDING MY ACCOUNT?
Send an e-mail to
customer_services@groupbuyingltd.co.uk or call customer
service